| Course Fees | |
| Course Code |
SSC/Q2210 |
| Course |
Domestic BPO |
| Course Aligned to |
IT & ITES sector - National Skill Development Corporation, India |
| Sector |
IT & ITES sector |
| Occupation |
BPO |
| Role Description |
Perform the functions of taking an order, servicing irate customers with empathy, handling telesales, credits and collections. |
| Level |
Level 1 |
| Duration |
312 Hours |
| Language |
English |
| Expected outcome |
After successful completion of the course, the individual will be able to work in a Domestic BPO as a Customer Relationship Executive (CSR) and perform the functions of taking an order, servicing irate customers with empathy, handling telesales, credits and collections. |
| Prerequisites | Minimum Qualification - 10th pass |
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Course Rating
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| Reviews | |
| Launch Date |
02-06-2016 |
| Tag |
IT & ITES sector, Domestic BPO, CRM Domestic Voice |
This course encompasses 3 out of 3 National Occupational Standards (NOS) of “CRM Domestic Voice” Qualification Pack - BWS/Q01 SSC/Q2210 issued by IT-ITes Sector Skill Council. This course is aimed at training candidates for the job of “Customer Service Representative” in the “IT-ITes ”industry.
After successful completion of the course, the individual will be able to work in a Domestic BPO as a Customer Relationship Executive (CSR) and perform the f....... Read more!
